halo69Privacy Policy

This page describes what data we collect when you use halo69 and how we keep that data protected. We collect personal information during account registration, identity verification (KYC), and payment processing. Our privacy practices comply with applicable data protection standards in the jurisdictions where we operate.

We collect your email address, name, date of birth, government ID number, residential address, and payment details (bank account or e-wallet identifier). We use this information to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and maintain account security. We never sell personal data to third parties and share information only with payment processors, banks, and authorities as required by law.

You have the right to access your personal data, request corrections, and request deletion (subject to legal retention requirements). This policy explains your rights, our data handling practices, and how to contact us with privacy questions.

What data we collect on halo69

We collect data in three phases. During account creation, we collect your email address and password. During KYC verification, we collect your full name, date of birth, government-issued ID number (passport or national ID), residential address, phone number, and a copy of your ID document and selfie. During payment setup, we collect payment method details such as bank account numbers or e-wallet identifiers.

We also collect transactional data when you use halo69—deposit amounts, withdrawal requests, tournament entries, game results, and timestamps. We collect device information including browser type, IP address, and operating system. This helps us detect fraud, prevent account takeover, and comply with responsible-gaming protocols. We do not sell this data. We use it only to operate halo69, comply with law, and prevent abuse.

How we use your data on halo69

We use your KYC data to verify your identity, comply with anti-money-laundering requirements, and prevent fraud. We use your payment details to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. We use your transaction history to settle game results, manage your account balance, and provide customer support.

We use your email and phone to send account notifications, withdrawal confirmations, and support responses. We use your IP address and device data to detect unauthorized access and prevent account hijacking. We analyze aggregate, anonymized data to improve our games, payment methods, and sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, MotoGP).

Data storage and security on halo69

We store all personal data on encrypted servers. Your password is hashed and never stored in plaintext. Your identity documents (ID photos, selfies, proof of address) are encrypted and accessible only to our KYC team during the verification process. Our servers use SSL encryption for all data in transit—between your device and our platform.

We retain personal data for as long as your halo69 account is active plus three years thereafter, to comply with anti-money-laundering regulations. After three years, we delete your data unless legal holds apply. You may request early deletion at any time by contacting support, but we may retain aggregated or anonymized records for compliance.

Our servers may be located outside your jurisdiction. By using halo69, you consent to data transfer across borders. We apply the same security standards regardless of server location. We do not transfer data to countries with weak data protection laws without encryption or additional safeguards.

Your rights and our responsibilities on halo69

You have the right to access all personal data we hold about you. You may request a copy of your KYC documents, transaction history, and account information by contacting our support team. We provide this information within seven business days. You have the right to request corrections if any data is inaccurate. We will update your records immediately upon verification.

You have the right to request deletion of your personal data, subject to legal retention requirements. If you request account closure, we delete your data three years after closure unless legal holds apply. You may withdraw consent for non-essential processing (such as marketing emails) at any time through your account settings.

We protect your privacy through encryption, access controls, and transparent data handling—because your trust is central to halo69.

Cookies and tracking on halo69

We use session cookies to maintain your login state and remember your preferences. These cookies expire when you close your browser. We use persistent cookies to recognize you on return visits and improve your user experience. We do not use cookies for tracking or advertising—our cookies serve only to operate halo69 functionality.

We do not employ third-party analytics or advertising trackers. We do not share cookie data with external parties. You may disable cookies in your browser settings, but this may impact halo69 functionality. You will need to log in again each session if cookies are disabled.

Third-party processors and data sharing

We share payment information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) only to the extent necessary to complete your transaction. We do not provide these processors with your full KYC documents or more data than required. We have data-processing agreements with all processors requiring them to protect your data and use it only for payment processing.

We may share limited information with law enforcement or regulators if required by court order or legal compulsion. We will notify you of such requests unless legally prohibited. We do not sell or share your data for marketing, research, or any commercial purpose.

Contact and dispute resolution

If you have questions about your privacy on halo69, contact our support team through your account or by email. We respond to privacy inquiries within seven business days. If you believe we have mishandled your data or violated your privacy rights, you may lodge a formal complaint. We investigate complaints and respond with our findings and any corrective actions within 14 days.

If you are unsatisfied with our response, you may escalate to our compliance officer for final review. We update this privacy policy as our practices evolve. Material changes will be communicated to you via email. Continued use of halo69 after such notice constitutes acceptance of the updated policy.